Contact Information and Feedback

We work to provide the best possible customer experience in every interaction we have with you, our customers. Our commitment is to acknowledge receipt of your message or inquiry within one business day and let you know as soon as possible when you can expect to receive a response. Read our Customer Service Commitment (PDF) to learn more about the standards of service you can expect to receive each time you connect with us.

City Hall

Phone 604-469-4500
Fax 604-469-4550
Email
100 Newport Drive
Port Moody, BC
V3H 5C3

Hours: Monday to Friday from 8:30am to 5pm, with the exception of statutory holidays

Emergency Services

Police and Fire Rescue Emergency Calls - Dial 911

Fire non emergency
Phone: 604-469-7795
Email
Web page

Police non-emergency
Phone 604-461-3456
Email
Web page

Report a problem or request a service

Phone 604-469-4574 or report a problem or request a service online

For emergencies, wildlife encounters, or bylaw complaints, please refer to the contact information below:

Emergencies
For Fire and Police emergencies, dial 9-1-1.
For operations, parks, and environmental emergencies, please call 604-469-4574.

Wildlife
Report wildlife encounters to the BC Conservation Officer Service at 1-877-952-7277.

Bylaw complaints
Report bylaw complaints (noise, parking, sprinkler, zoning, traffic, untidy premises) through the bylaw complaint form or call 604-469-4541.

Accessibility

If you have information you’d like to share with the City on the topic of accessibility, please fill out the Accessibility Feedback Form.

Building and Renovating

Phone 604-469-4534
Email
Web page

Business Licenses

Phone 604-469-4541
Email
Web page

Bylaws

Phone 604-469-4697
Email
Web page
Submit a bylaw complaint online

Careers

Web page

City Clerk

Phone 604-469-4603
Email