Wastewater Collection System

The City of Port Moody’s wastewater collection system carries wastewater from homes and businesses to Metro Vancouver’s treatment facilities. Once the water is treated, it is safely released into the environment. The system includes both public infrastructure maintained by the City and sewer pipes on private property that connect buildings to the City’s sanitary sewer system.

What is wastewater?

Wastewater is water that has been used in homes, businesses, and industrial sites that is no longer suitable for drinking or cleaning. Once it enters a drain, it becomes wastewater and must be treated before being safely returned to the environment. This includes water from:

  • sinks
  • showers
  • toilets
  • dishwashers
  • washing machines 
  • other plumbing fixtures

What affects the City’s wastewater collection system?

The main factors that impact the wastewater system are: 

  • stormwater that enters the sanitary system 
  • materials that block the system or reduce capacity, including:
    • unnecessary water use
    • fats, oils and grease (FOG) 
    • inflow and infiltration (I&I)

Wasting water and continuous flows 

Constant water flow such as running toilets, leaking faucets, and dripping fixtures can add unnecessary water to the wastewater system. Over time, it can contribute to higher water consumption, increased wastewater treatment costs, and reduced capacity within the sewer system. By regularly maintaining your plumbing fixtures, you can help reduce unnecessary water use and support the efficient operation of wastewater infrastructure.

Fats, oils, and grease (FOG)

Cooking by-products like FOG can solidify in sewer pipes. This increases the risk of blocking the wastewater collection system and causing backups. Examples of FOG include:

  • cooking oils and grease
  • butter, margarine, and lard
  • meat fats and food residues
  • sauces and food scraps

For guidance on disposing of FOG, see Metro Vancouver’s resource on Disposal of Fats, Oils and Grease at Home.

Inflow and Infiltration (I&I)

Although the wastewater system is designed to carry wastewater from homes and businesses, rainwater, and groundwater can sometimes enter the sanitary system. This is known as inflow and infiltration (I&I). Excess water from I&I reduces system capacity, increases wastewater treatment costs, and places additional strain on pipes and pump stations. It can also increase the risk of sewer overflows and lead to higher infrastructure and maintenance costs over time. For more information about I&I, you can watch Metro Vancouver’s video or read the accordions below.

Inflow occurs when stormwater enters the wastewater collection system during rainfall. It is mainly caused by improper connections from: 

  • roof drains 
  • water removal pumps 
  • foundation drains 

In Port Moody, these improper connections are a significant source of inflow and are not permitted under the City’s Sewerage and Drainage Regulation Bylaw (3519). Property owners are responsible for ensuring their private drainage systems are connected properly. If an improper connection is identified, it must be corrected.

Infiltration occurs when groundwater enters the wastewater collection system through cracks, leaks, or other defects in infrastructure. It can occur in both public infrastructure maintained by the City and pipes on private property. Common sources of infiltration include:

  • cracked or damaged sewer pipes
  • leaking pipe joints
  • tree roots entering sewer pipes
  • aging sewer infrastructure
  • leaking maintenance hole covers

Long-term I&I management

The City has developed a long-term strategy to manage I&I across the wastewater system. This work will help identify priorities for future investigation, rehabilitation, and maintenance activities to reduce excess stormwater entering the system. The strategy will support environmental protection, improve system performance, and help guide future infrastructure investments. 

Wastewater issues: City efforts and what residents can do

Managing wastewater is a shared responsibility between the City and residents and businesses. The City carries out inspections, maintenance, and repairs to reduce I&I. Residents and businesses can help by maintaining private sewer pipes and ensuring stormwater is connected to the correct drainage system. Together, these efforts help keep the wastewater system functioning properly and reduce the risk of flooding and sewer overflows. The table below outlines the actions the City is taking and how residents can help support a healthy wastewater system.

Topic

City efforts What residents can do
Wasting water and continuous flows 
  • monitoring water use through metering 
  • conducting leak detection investigations 
  • promoting water conservation 
  • check for running toilets and leaking faucets 
  • repair plumbing issues promptly 
  • use water efficiently 
Fats, oils, and grease (FOG) 
  • flushing the sewer system on a four-year rotation 
  • responding to grease-related blockages 
  • maintaining wastewater infrastructure 
  • keep grease out of drains 
  • dispose of cooking oils properly 
  • scrape food waste into the garbage or organics 
Inflow
  • conducting dye and vapour testing to identify cross-connections 
  • correcting cross-connections on City infrastructure 
  • working with homeowners to address private cross-connections 
  • ensure drainage connections are correct 
  • disconnect improper connections when identified 
  • contact City if unsure about drainage connections 
Infiltration
  • conducting CCTV inspections of sewer infrastructure 
  • identifying leaks and defects in the system 
  • repairing infrastructure to reduce infiltration 
  • maintain private sewer pipes
  • repair damaged pipes and joints 
  • address tree root intrusion 

Current wastewater improvement projects

The City is undertaking projects across Port Moody to identify and reduce I&I to improve wastewater system capacity and reliability. 

  • Glenayre: Sewer rehabilitation and cross-connection remediation 
  • Moody Centre: CCTV inspections and system investigations 
  • North Shore: Additional investigations following completed CCTV inspections  

Who to contact about wastewater issues

When to call a plumber

When and how to contact City Operations

Contact a licensed plumber if you experience:

  • slow draining sinks, tubs, or fixtures
  • flooding, blockage, or backup from one fixture
  • flooding, blockage, or backup from all fixtures

Contact Operations if you experience:

  • sewage flowing from a maintenance hole or inspection chamber 
  • missing maintenance hole or inspection chamber lids

✉︎ operations@portmoody.ca

☎ 604.469.4574

Contact Us

Operations Division
3250 Murray Street
Port Moody, B.C.
V3H 1X8
604.469.4574
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