Late arrival and no-show procedures are being implemented to promote equal access to recreation fitness opportunities by discouraging individuals who have reserved a spot from arriving late or failing to notify us if they are unable to attend.
Customers are required to cancel their fitness class before the class is scheduled to begin. You can cancel your reservation online, call us at 604.469.4556 or send an email to recreation@portmoody.ca. When phoning or emailing, please include your full name, the name of the specific class, and the date and time of the booking you wish to cancel.
NO-SHOW PROCEDURES
In the event that you do not cancel your spot prior to the start of a fitness class, a no-show strike will be recorded on your account. Accumulating three no-show strikes within a 90-day period will result in a temporary suspension of your fitness pass for one week. Please review the procedure below:
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No-Show Strike 1 and 2: Should you fail to cancel your reservation before the class begins, a strike will be recorded on your account, and you will be contacted via email.
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Third Strike: Upon receiving a third no-show strike, you will be notified via email, and your membership will be suspended for one week.
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During Suspension: During the period of suspension, you may still attend fitness classes by paying the full drop-in fee.
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Non-Refundable Bookings: If you booked your class with an 11-visit pass or by paying the drop-in fee, please note that these bookings are not included in the 3-strike procedure. However, missed classes will be deducted from your 11 visits and will not be refunded.
This procedure is applicable to members with 1-month, 3-month, 6-month, and 1-year memberships.
LATE ARRIVAL PROCEDURES
- Please arrive 5 to 10 minutes before your start time.
- Fitness classes: If you arrive more than five minutes late for your fitness class, you will not be permitted inside.
- Refunds will not be issued for late arrivals.
