May I request a specific party leader?
Staff are assigned regular birthday party shifts at specific locations, so we do not accept requests for individual leaders.
Is there a limit to the number of people who can attend?
16 children maximum including little ones on the move and the birthday child! (unless otherwise noted). Parents may be in the room to assist young children, but food and party activities are for the party participants only.
Can parties be for multiple children at one time?
We limit parties to one child (or two children in the same family).
How long are the parties?
Most parties are 2 hours in length, plus 30 minutes of set-up prior to the start time and 15 minutes at the end to assist leaders with clean up. We recommend using the set up time to also discuss with your leader the active portion of your party.
Can we stay longer than the allotted time?
Time extensions and multiple party bookings will not be accepted.
What should I bring to the party?
Please bring the following items to your party: food, beverages, plates, napkins, cutlery and tablecloths for 6’ rectangle tables (4 recommended) and goody bags (optional).
What can I bring to decorate?
You are welcome to bring your own party decorations/supplies, but we ask that you use painters tape only to avoid damage to the walls. Please note that we do not allow helium balloons in any of our facilities.
Are there kitchen facilities available?
Each of our locations has a fridge available. Party on the Mountain offers access to a stove and oven for reheating.
Where do I meet my party leader?
At the Recreation Complex look for your party signage in the main lobby; it will lead you to the party location. At Heritage Mountain, the leaders will meet you in the main hall.
Is the party leader responsible for supervising the children?
Yes, with the assistance of a parent/guardian. The role of your party leader is to supervise and support the active portion of your party.
Can I hire a magician/clown/fairy to entertain at my party?
Third party entertainers are not permitted.
Will I receive a phone call from my leader prior to my party date?
All relevant information is provided at time of registration with pertinent information on your receipt.
What equipment is at Heritage Mountain for parties?
Mini basketball hoop, soccer balls, hula hoops, plasma cars, life-size connect 4, tents, building blocks and Lego.