We've refreshed our website!
With updated navigation and improved accessibility we hope this helps you find what you're looking for more easily. Please let us know if you have any challenges finding what you need.
Given the trend of rising housing costs in Metro Vancouver, we are committed to maintaining an affordable and diverse housing market. Renting in Port Moody is more affordable than owning a home. However, it is still expensive for many residents. We have put a series of tenant policies in place to help protect renters from increased costs and displacement.
Are you a potential developer, landlord or tenant in Port Moody? Review our tenant protection and relocation policies.
The Government of BC also has a series of guidelines and resources to help protect the rights of tenants in the province. This includes laws surrounding rental and leasing agreements.
You can also visit the Tenant Resources and Advisory Centre (TRAC) website for information on better understanding tenant-landlord law in British Columbia. TRAC is a non-profit organization that provides free legal education, representation, and advocacy on residential tenancy matters in BC.
BC Housing offers external supports and resources to tenants at risk of losing their tenancy and/or looking for rental housing, including:
Standards of Maintenance Bylaw No. 3467 sets a basic standard for rental building systems, such as plumbing, building exteriors, floors, pests, mould, heating, electrical, and more. The standards are set to keep these systems free of health, fire, and accidental hazards. Regular maintenance may extend the lifespan of a residential rental building, in turn enabling affordable rentals in Port Moody.
We encourage tenants and landlords to read about the application of the bylaw prior to contacting the City.
Our Standards of Maintenance Bylaw can work in tandem with the provincial government’s Residential Tenancy Branch for repairs and maintenance.
Tenants can pursue both the municipal bylaw path and the Residential Tenancy Branch repairs and maintenance path. The City’s bylaw may be used as evidence of failure to meet Section 32 of the Residential Tenancy Act, where a landlord must provide a rental unit and property that is healthy, safe, and secure for a tenant to live in.
Information and online complaint form for tenants
If the rental unit you’re living in has issues related to poor maintenance and neglect, the City may be able to help. Tenants must attempt to resolve any issues with the landlord first before contacting the City. The City is not the first call for maintenance.
While the City cannot guarantee that the problem will be resolved immediately, staff will work with both the tenant and the landlord with the goal of reaching a successful conclusion.
Please note: It must be the current tenant who submits a complaint to the City. This allows us to obtain access to the unit through the tenant. In rare cases, the City may investigate a property after a tenant has moved out if there are serious health and safety issues with the unit.
To file a complaint, tenants can fill out and submit the Standards of Maintenance Bylaw Complaint Form. The form requires an upload of tenant/landlord correspondence. Documentation of correspondence is required for the City to proceed with your application, and we are unable to take action without it.
Tenant resources
Bylaw No. 3567 sets standards that a property should be maintained to, ensuring a safe and healthy rental accommodation. When the City receives a maintenance complaint, staff will investigate and follow up on the reported non-compliance and issue notice to the landlord. Depending on the outcome, fines may be applied in accordance with the Municipal Ticket Information Authorization Bylaw Amendment No. 3218.
Fines are set based on a review of other municipal standards of maintenance bylaws (PDF) and an assessment of feasibility for Port Moody. Landlords can dispute a municipal ticket issued for the Standards of Maintenance Bylaw by completing a Quash Request form.
Landlord resources
For questions, please contact bylaw@portmoody.ca
In October 2023, the provincial government passed Bill 35: Short-Term Rental Accommodations Act as a measure to address the housing crisis. The purpose of this act is to:
According to Bill 35, short-term rental hosts operating in B.C. must:
Bill 35, however, allows municipalities to enact their own short-term rental regulations that may be tailored to their local context.
As of the February 4, 2025, short-term rental hosts may only operate out of bed and breakfasts and boarding businesses. They are required to adhere to the following bylaws:
In addition to adhering to the bylaws, all short-term rental hosts must have the appropriate Port Moody business licence and follow the provincial legislation requirements. The documents listed below provide further detail on the application process.
If you have an authorized secondary suite and want to convert it to short-term boarding or bed and breakfast use, you must complete the Secondary Suite Decommission form. An inspection will be conducted to confirm that the cooking facility has been removed and that building code requirements have been met for short-term rental use. Information on code requirements can be found in the guide for short-term rentals.
The Government of BC also has a series of guidelines and resources to help protect the rights of tenants in the province. This includes laws surrounding rental and leasing agreements.
You can also visit the Tenant Resources and Advisory Centre (TRAC) website for information on better understanding tenant-landlord law in British Columbia. TRAC is a non-profit organization that provides free legal education, representation, and advocacy on residential tenancy matters in BC.
BC Housing offers external supports and resources to tenants at risk of losing their tenancy and/or looking for rental housing, including:
Contact Us
Planning Division
Second Floor
100 Newport Drive
Port Moody, B.C.
V3H 5C3
604.469.4540
Email
Map this location
