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A new online feedback form is available for residents and visitors who would like to share comments on the accessibility of the City of Port Moody’s services, programs, and facilities. If you have experienced or witnessed a barrier to accessibility and would like to share your thoughts with us, please go to portmoody.ca/accessibility to complete a feedback form. 

Alternatively, you can submit your feedback via email or lettermail:

  • send an email to accessibility@portmoody.ca; or
  • send a letter by post to Accessibility Committee, City of Port Moody, 100 Newport Drive, Port Moody, B.C., V3H 5C3. 

If you would like to submit your feedback in a different way, please contact the City using the email or postal address listed above, or call 604-469-4500. We will work with you to accommodate your preferred way to submit feedback. There is no deadline for providing feedback. We invite you to share your thoughts with us at any time. 

We will read all feedback submitted and share with staff in the relevant service area(s) so they can determine what kind of adjustments may be needed to improve accessibility. We will contact you only if we need to ask a few questions to understand your experience better. As required under the Freedom of information and Protection of Privacy Act, any personal details you share will be kept confidential and will only be used by staff to assess and improve the accessibility of our programs, services, and facilities. 

Feedback from the public will also inform changes to the City’s Accessibility Action Plan, which is a living document that examines opportunities and provides actions to identify, remove, and prevent barriers for all Port Moody residents and visitors. The Plan will further the City’s efforts to make its workplace, services, and built environment accessible and welcoming to people of all ages and abilities. The Plan also helps us meet the requirements of the Accessible British Columbia Act. 

If you would like to provide feedback on Port Moody’s Accessibility Action Plan, please fill out our feedback form, email accessibility@portmoody.ca, or send a letter to the City’s Accessibility Committee. For more information, please visit portmoody.ca/accessibility.