2025 utility bill banner

Be sure to pay your utility bill on or before February 28, 2025 to avoid a late payment fee. There is a five per cent late payment fee applied to payments received after February 28. A second five per cent late payment fee is applied to amounts that remain overdue after March 31. 

Water and sewer services, along with recycling, green waste, glass, and garbage collection, operate on a user-pay system in Port Moody. Utility rates are set annually and the City collects only the amount of user fees needed to cover the cost of delivering these essential services. 

Emails were sent January 15 to those who have signed up for online billing. If you get your bill via postal delivery, you can expect it to arrive during the week of January 27, 2025. If you don’t receive a bill by the beginning of February, please call 604-469-4503 for assistance. All due dates and penalties for late payments will still apply. 

How to pay your bill 

Here are six easy ways to pay your utility bill:

  • online by credit card (Mastercard, Visa, or American Express) through the City’s website at portmoody.ca/eservices;
  • through telephone/online banking using “Port Moody Utilities” as the payee, and your five-digit utility account number;
  • at your bank, available at most Canadian financial institutions;
  • drop a cheque made payable to “City of Port Moody” at the 24-hour Finance drop box located at the rear entrance to City Hall;
  • by mail to City of Port Moody, 100 Newport Drive, Port Moody, B.C., V3H 5C3 (postmarks are not accepted as date of payment); or
  • in person at City Hall, Main Floor, 100 Newport Drive, Monday to Friday between 8:30am and 5pm (excluding holidays), using credit card, debit card, cheque, or cash. 

Tired of keeping track of paper bills? Cut down on the clutter – sign up for online billing. Log in to my.portmoody.ca and select “Edit Accounts.” Click the “Select All” button, then click “Change Bill Delivery Method” and choose “Email” from the drop-down menu. For more information about utility fees, go to portmoody.ca/utilities or call 604-469-4503. 

Impact of Metro Vancouver budget on local sewer rates 

A portion of your utility payment goes to Metro Vancouver to cover the cost of regional water and sewer systems. The North Shore Wastewater Treatment Plant, under construction in North Vancouver, is a major regional project that is affecting local sewer rates. 

According to Metro Vancouver, the updated cost for this project is $3.86 billion, an increase of $2.8 billion from the budget established in 2020. This increase is included in Metro Vancouver’s 2025–2029 Financial Plan and affects the budgets of municipalities in the region. Metro Vancouver further advises that, as the plant will benefit the entire region by improving the quality of the treated wastewater released into Burrard Inlet, some of the costs are being shared regionally. 

For Port Moody residents, the impact of the project on sewer rates is an additional $95 for a single detached home, $90 for a townhome, and $61 for an apartment unit. Visit metrovancouver.org to learn more about the North Shore Wastewater Treatment Plant.