Skip to page body Home City Government Services Parks & Recreation Arts & Culture Discover Port Moody Business Online Services

1. When are my taxes due?

2. How can I pay my property taxes? 

3. What’s your address? 

4. What are your hours?

5. Do you accept post-dated cheques?

6. Can I pay by credit card?

7. There are 3 different amounts on my property tax notice. Which one do I pay?

8. Why do I still receive a bill if my bank pays for me?

9. I would like to set up a bill payment option by telephone/Internet
banking. What do I use for the account or reference number? 

10. My brother/husband/etc and I each received a bill. Do we pay both?

11. Can I make a partial payment of my taxes?

12. Due to circumstances beyond my control, I was not able to pay my taxes by the due date. Can the City waive the 5% penalty?

13. If the bill for my property is not in my name, who pays the bill?

14. The Property Tax Levies have been paid through the lawyer. What else do I need to do?

15. I have overpaid my Property Tax Bill (or Utility Bill). How do I get a refund?

16. If there is a request for reassessment, do I have to pay the taxes by the due date?

17. I have received a property tax notice for a property that I no longer own. What should I do? 

18. Can I make monthly instalments for next year’s taxes? 

19. My mortgage company pays my taxes. Should I forward this bill to them? 

20. Can I still claim the Home Owner Grant without making payment? 

21. Do I send My Home Owner Grant to the Bank? 

22. I did not apply for the grant in previous years. What can I do? 

23. If the registered owner has recently passed away, can we still claim the grant on their behalf? 

24. What do I do about my Property Taxes and Home Owner Grant when I sell my property?

25.  I will be away for an extended period. How soon can I claim the homeowner grant?

26. I have lived in my property for many years but this is the first year I have claimed for the Home Owner Grant. How do I claim for previous years?
 
27. My name does not appear on this property tax notice. What should I do? 

28. There is an error in the spelling of my name and/or the mailing address on my property tax notice is incorrect. Who do I call? 

29. My mailing address has changed. Will you change my address so that all correspondence or bills will be mailed to my new address? 

30. How are property taxes assessed?

 

1. When are my taxes due?

Property taxes are due the first working day after July 1. Taxes for 2017 are due Tuesday, July 4, 2017.

2. How can I pay my property taxes?

The most common ways to pay your property taxes are:

  • Telephone banking, internet banking or in person at most financial institutions. If paying on the due date, be aware of your bank’s online banking business cut-off time. Payments made on the due date but processed by the bank after the due date are subject to late penalties. 
  • In person at City Hall between the office hours of 8:30 am to 5:00 pm, Monday to Friday excluding holidays, with debit card, cash or cheque. We accept post-dated cheques. We do not accept credit cards for Property Tax payments. 
  • By mail to City Hall, 100 Newport Drive, Port Moody BC V3H 5C3. Be sure to mail early. All payments must be received at City Hall by the due date. Mail lost or delayed by the post office will be subject to late penalties. Post marks are NOT accepted as date of payment. Please make cheque payable to the City of Port Moody. 
  • "Finance" drop box at the back of City Hall, 100 Newport Drive, Port Moody

Don't forget to apply for your Home Owner Grant online or in person at City Hall Monday-Friday 8:30-5pm. If paying by telebanking or internet banking use your folio number (without the dash) as your account number.

Think ahead for next year’s taxes and fill out a Property Tax Pre-payment Plan Application Form. You will still need to submit a Home Owner Grant Application to City Hall. 

3. What’s your address? 

City of Port Moody
100 Newport Drive, 
Port Moody BC V3H 5C3 

4. What are your hours?

The Property Tax Department is open 8:30 am to 5:00 pm from Monday to Friday, excluding holidays.

5. Do you accept post-dated cheques?

Yes, we do. Please ensure that the information on the cheque is correct and complete. Your cashed cheque is your receipt.

6. Can I pay by credit card?

We do not accept credit cards for taxes. However if you wish to pay in person at the counter, we do accept debit cards, cheques and cash.

7. There are 3 different amounts on my property tax notice. Which one do I pay?

Column A: Pay this amount if this property is not your principal residence.

Column B: Pay this amount if you are the registered owner of the property and it is your principal residence.

Column C: Pay this amount if you are a senior (or if you qualify under one of the other categories) and you are the registered owner of the property and it is your principal residence.

8. Why do I still receive a bill if my bank pays for me?

Regardless of who is paying your property taxes, all property owners are notified of any levies. Your mortgage company cannot claim the Home Owner Grant for you. If you are eligible for the Home Owner Grant, you can apply for your grant online or use the remittance stub to claim your grant and submit the completed grant stub to City Hall by the due date in order to avoid penalties on the Home Owner Grant amount.

9. I would like to set up a bill payment option by telephone/Internet banking. What do I use for the account or reference number?

The 8 digit folio number that is on your Property Tax Notice is the correct account or reference number to use. Enter the folio number without the dash.

10. My brother/husband/etc and I each received a bill. Do we pay both?

If the civic address is the same, then you are liable for only one of the bills. Pay for only one physical property. You are not liable for both bills collectively. Each owner receives a bill for notification purposes only.

11. Can I make a partial payment of my taxes?

Yes. If you are unable to make full payment of your taxes, we encourage partial payments prior to the due date. The 5% tax penalty is levied on any unpaid balance on the due date, therefore, any payment on your account will reduce the penalty amount that you are charged. You should also claim home owner grants before the property tax due date.

12. Due to circumstances beyond my control, I was not able to pay my taxes by the due date. Can the City waive the 5% penalty?

Although the City understands the many difficulties that may make it impossible to pay your property tax bill by the due date, provincial legislation (Community Charter and Municipal Tax Regulation) authorises Port Moody to charge the penalty on all outstanding balances starting on the due date. Since the charging of this penalty is law, we cannot waive the penalty.

13. If the bill for my property is not in my name, who pays the bill?

If you recently purchased the property, you are still responsible for the Property Tax Levy, therefore you must pay the full amount on the bill and claim the grant (if eligible) by the due date. If you are not on title we require a copy of the Freehold Transfer, to claim the Home Owner Grant.

14. The Property Tax Levies have been paid through the lawyer. What else do I need to do?

Ask your lawyer if you are responsible for claiming the Home Owner Grant. If you are the new owner and you are to claim the grant, you will need to attach a copy of your Freehold Transfer. Ensure that your grant is at the Tax Department in City Hall by the due date. You will only be able to claim your grant this year if there is a balance owing on the account.

15. I have overpaid my Property Tax Bill (or Utility Bill). How do I get a refund?

To get a refund on overpayments, please submit a written request by mail or in person at City Hall. Allow 4 to 6 weeks for processing time. We mail all refund cheques to the registered owner. The first refund request is processed at no charge, however subsequent requests are charged a $25.00 administration fee.

16. If there is a request for reassessment, do I have to pay the taxes by the due date?

To avoid any penalties, we recommend that you pay the amount owing by the due date. Upon your request, we will refund overpayments to the property tax levy due to a reassessment

17. I have received a property tax notice for a property that I no longer own. What should I do?

Please pass the Property Tax Notice on to the purchaser. This will avoid delays that may result in the purchaser receiving a penalty. If you cannot do this, mark “SOLD” on the envelope and put it back in the mail. Canada Post will return the notice to us and we will redirect it.

18. Can I make monthly instalments for next year’s taxes?

The City has a pre-payment plan for taxes called the "Tax Instalment Plan". For more information, or to apply, please visit portmoody.ca/paws

19. My mortgage company pays my taxes. Should I forward this bill to them?

No. The mortgage company will request information directly from the City. However, if this is a new mortgage, please confirm with your mortgage company that they will be paying on your behalf. Claim your Home Owner Grant online or forward your completed Homeowner Grant application directly to the City of Port Moody, if eligible. Banks are no longer forwarding home owner grants.

20. Can I still claim the Home Owner Grant without making payment?

Yes you may still claim the grant now and make payment at a later date. The advantage of claiming the grant now is to lessen the amount outstanding to be penalized. For example, if you owe $1,000 and your grant claim is $570, the amount left to pay is $430. If you are unable to pay by the due date, you will only be penalized on the $430. If you do not claim the grant and do not make any payments by the due date, then you will be penalized on the full $1,000.

21. Do I send my homeowner grant to the bank? 

No, banks are no longer forwarding home owner grants. You can submit home owner grant forms online, or send your home owner grant form directly to City Hall. You may be charged a 5% penalty on your grant amount if submitted to the bank or not submitted to us in time.

22. I did not apply for the grant in previous years. What can I do?

The provincial government allows an extension of time in which to claim a grant for the previous year only. Retroactive grant application forms are available at the Financial Services Department or can be printed here.

You can still apply for the grant if you are the registered owner of the property at the time of application, and resided at the property on December 31 of the previous year. The application for the Retroactive Home Owner Grant must be submitted by December 31 of the current year. All applications are subject to approval from the Home Owner Grant Administration Office in Victoria.

  • Home telephone bill
  • Home internet service bill
  • Bank or credit card statement
  • Owner-occupied home insurance policy, valid in December
  • Owner’s certificate of insurance and vehicle license, valid in December
  • Employment cheque or pension cheque (remittance advice)
  • Moving bills

The Home Owner Grant Administration Office requires bills that are not issued by a municipality or BC Assessments as proof of residency. All applications are subject to approval from the Home Owner Grant Administration Office in Victoria.

23. If the registered owner has recently passed away, can we still claim the grant on their behalf?

If a spouse or relative of the deceased owner is living at the property, then he/she may claim the grant on behalf of the owner, if the following applies:

  • registered owner passed away during this calendar year
  • applicant is a permanent resident of BC, occupied this residence prior to the death and continues to occupy this residence (proof of residency is required)
  • the residence remains registered in the name of the deceased owner (or estate of deceased owner)
  • a copy of death certificate is attached to application

Note: If the deceased was eligible for the additional grant during this calendar year, you may apply for both the basic and additional grants in the year of death only.

24. What do I do about my Property Taxes and Home Owner Grant when I sell my property?

  • You do not need to call to change your address the Land Title office provides changes to municipalities
  • Your notary or lawyer will acquire a tax certificate - please talk to your notary or lawyer and they will advise you if you or the new owner will be responsible for payment and the grant (if eligible).
  • Contact us if you have not received your tax notice by June, or access your tax information and history at my.portmoody.ca
  • If you pay online, update the payee and account information on your financial institution's website
  • Change or Cancel your Tax Pre-payment Plan at least 5 business days before the property is sold
  • Return a tax notice to the City that is no longer your responsibility
You do not need to call to change your address the Land Title office provides changes to municipalities

25. I will be away for an extended period. How soon can I claim the Home Owner Grant?

Property Tax notices are usually mailed out the last week of May. You may claim the grant when you receive the notice.

Note: if you leave the grant amount owing, you will be penalized on that amount. You can avoid penalties by paying the full amount owing now, and when you return home, you may claim the grant and request a refund. Alternatively, you can claim the grant online while you are away

You could also have someone else claim the grant for you as long as they have your permission.

26. I have lived in my property for many years but this is the first year I have claimed for the Home Owner Grant. How do I claim for previous years?

If you failed to apply for a grant during the current tax year, you may make a request for a Retro-Active Home Owner Grant. Note: that you may claim only for the previous year's grant (that is, only one year back).

27. My name does not appear on this property tax notice. What should I do?

If you have recently purchased your property, you may receive a property tax notice in the previous owner name(s). Use this notice to make your payment and to claim your Home Owner Grant. Please attach a copy of the Registered "Form A- Freehold Transfer" to show us that the property is now in your name. Although the Land Titles Office will forward this information to us, it may not be in time for the property tax due date.

28. There is an error in the spelling of my name and/or the mailing address on my property tax notice is incorrect. Who do I call?

Errors and/or corrections are processed through the BC Assessment Authority at 604-294-6441. This information will then be downloaded to our system for tax and utility billings. 

29. My mailing address has changed. Will you change my address so that all correspondence or bills will be mailed to my new address?

You will need to contact the BC Assessment Authority at 604-294-6441 to request a change of address.

You may request a change in writing; include the folio number of the property, the previous mailing address, the new mailing address, your printed name and your signature. Send the letter to:

BC ASSESSMENT - North Fraser Region
420-2700 Production Way
Burnaby, BC V5A 4X1

Our system will show the new address in about 6-8 weeks. It is important to note that City Hall Screen is only for information purposes, we are unable to make any changes to reflect your new address.

30. How are property taxes assessed?

Properties are assessed by the BC Assessment Authority. If you would like to know how properties are assessed, please contact the BC Assessment Authority at 604.294.6441.

The City determines property taxes by applying the assessed value of properties from the BC Assessment Authority to the current tax rate(s) to arrive at the amount of taxes owing each year. You cannot appeal property taxes, but you can appeal your assessment. Visit BC Assessment’s website for appeal process for deadlines and details. 

Last updated: 10/05/2017 2:43:53 PM