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2018 Citizen Satisfaction Survey

Every two years, the City of Port Moody conducts a Citizen Survey to ask residents how satisfied they are with City performance, services, and overall quality of life in Port Moody. Respondents are asked a series of questions on the following topics:

  • quality of life;
  • local issues;
  • municipal operations;
  • City services;
  • financial planning;
  • communication;
  • tourism/economic development; and
  • environmental protection.

Download and read the full 2018 Citizen Survey, or view an infographic for a quick summary of key findings. Ipsos Public Affairs conducted a random telephone survey of 400 Port Moody residents, aged 18 and older. Data collected was weighted to ensure the overall age and gender composition of the final sample reflects the actual Port Moody population according to national Census data. The overall margin of error is plus or minus 4.9 percentage points, 19 times out of 20.

Key findings from the 2018 Citizen Survey include:

  • nearly all citizens (98%) rate the overall quality of life in Port Moody today as “good” or “very good”;
  • when asked if quality of life has “stayed the same,” “improved,” or “worsened” over the past three years, 51% of residents say quality of life has "stayed the same," 25% say it has “improved,” and 23% say it has “worsened”;
  • among those who say quality of life has improved, the top five reasons are SkyTrain/Evergreen Line, good public transportation, more activities/things to do, good amenities/services, and growth/development;
  • among those who say quality of life has worsened, the top five reasons are growth/development, too much traffic, more expensive/cost of living, SkyTrain/Evergreen Line, and high taxes;
  • citizens identify growth and development (42%) and transportation (40%) as the most important local issues facing Port Moody;
  • nearly all residents (97%) are “satisfied” or “very satisfied” with the level and quality of City services;
  • a high proportion (89%) of residents think they receive good value for their tax dollars;
  • when asked about balancing taxation and service delivery levels, 55% of citizens say increasing taxes is their preferred option to maintain, enhance, or expand services, while 35% say cutting services is their preferred option. 

Read the 2016 Citizen Survey.


 

Last updated: 27/06/2018 10:36:52 AM